Return & Refund
Wessentials will refund only any regular priced, defective, or unused product within 30 days of purchase with a receipt. Return conditions must be unopened, undamaged and in brand new condition.
For any issues regarding a missing/undelivered package, please contact us within 30 days of purchase in order for us to provide further assistance.
Refund usually takes 3-5 business days after we receive your returned items, but depending on your bank, it may take up to one billing cycle.
Customer will be responsible for paying for return shipping labels. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping may be deducted from refund.
Defective, Damaged Goods
We only replace items if they are defective or damaged. If you have received defective or damaged items, please email us along with a photo or video showing the issue.
Incorrect Shipping Address
If an order is placed with missing and/or incorrect shipping information, it will be customer's responsibility to pay to have it re-shipped to a correct address.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Items purchased before or after any promotional sale are not subject to any price adjustments in regards to sale pricing.