Frequently Asked Questions

Answers to our most frequently asked questions are here. If you still need help, please reach out to us at

General Questions

Unfortunately, we do not have a physical location (just yet).

No worries! We are here for YOU after all. To ask anything, email us at Don't worry - we check it constantly and reply ASAP.


Please email and we'll help you find a solution.

We would hate to hear that the package was delivered to the wrong address! Please email our Customer Care team by emailing with your order number and updated address ASAP, as we are only able to make changes to your order if it has not been processed to ship.    

We're sorry! Please email us at, and we will help fix the problem for you. 


Occasionally we offer promo codes good for discounts on If you have a valid code, you can apply it at checkout.

  1. In the "PAYMENT" section, find "Gift card or discount code"
  2. Enter the promo code and select "APPLY."

If the promo code you enter is valid, we'll immediately apply the discount to your order total and show you the updated amount.

Please contact us at if you have any issues.

No, only one discount code may be used per order.

Please see promo code terms and conditions page for more detail.


Wessentials currently ships to the U.S. domestic states.

Unfortunately, we do not offer shipping to Hawaii, Alaska, U.S. Virgin Islands, Puerto Rico, or other countries (international) at this time.

Here's how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 2-3 business days - orders placed after 3PM are processed the next business day. Then one of our carriers takes it from there. You'll get a shipment notification email with a tracking number as soon as your package ships.

Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive. 

Your package will most likely be delivered within a few days, but it doesn’t’ hurt to check with your neighbors and/or post office in the meantime! 

If your package still has not arrived within the few days, please contact our Customer Care team by emailing with your Order Number and Tracking Information so that we can assist you further!